Privacy Policy
This policy statement is intended to explain clearly our policies to our customers. We may amend this policy at any time without prior notice. Updated policy statements are available on our website. SSquared Investment LLC (" Crisol" or "We") respects and protects the privacy of the customers. You must read the policy information before registering as a user on our website crisol.ae, membership application, and feedback form. By providing your information that you are agreed to the terms and conditions stated in this privacy policy.
The Governing Law
The laws of the United Arab Emirates shall govern this privacy policy.
How we collect customer information?
We collect the information through an order via our website crisol.ae or a phone call and when you interact with our website, Email, membership, loyalty program and feedback from.
What personal information does Crisol collect?
We collect your name, date of birth, phone, mobile number, and address. We do not collect confidential pieces of information such as ID Number / Passport number and other financial data. NOTE: All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties
3. What do we do with your personal information?
We use your information for the following actions
To process and deliver your orders
To communicate with you about your orders/request
To communicate with you about our recent offers, promotions, and updates.
4. Does Crisol share your personal information with others?
We do not sell or lease your personal information to any third parties. We only use your information for the purpose stated in point number 3 in the privacy policy. We may share your information with third-party service providers such as the delivery of goods, sending postal mails, and marketing agencies to promote our products and service.
5. How do you contact us?
Customers can reach us through emails, WhatsApp, Call and directly with an appointment.
Email: info@crisol.ae | Phone Number: +971 6 551 0000 | WhatsApp Number : +971 6 551 0000 | Our Address: Sharjah, AlMuwaileh Area
6. How secure is your personal information?
We shall take reasonable measures to ensure the confidentiality and security of your personal information shared with Crisol.
7. How do I avoid marketing emails?
You can email info@crisol.ae to stop marketing emails/promotions and change the frequency.
8. How can you seek to correct your information?
You can email us to update your information.
Terms of Use
Materials you can see on Our Website | Product photos what you see on our website are illustration purpose only.
Link from other websites | Caching, hyperlinking to crisol.ae or the use of Crisol website contents is strictly prohibited. Crisol reserve the rights to reject the external links to our website.
Link to other websites | Our websites may contain hyperlinks to connect other websites that are not maintained by Crisol. We shall not be responsible for the contents of those websites and we request you to read the policies of those websites.
Cookies
Crisol may use cookies to facilitate your use of the Application & Pages, conduct the Transactions and the provision of the Services. The information Crisol collects from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our website/s.
Crisol . is not responsible for any cookies that may be set by third-party websites that are linked to or from Crisol 's website. You should consult privacy and cookie policies on such third party websites.
If you block cookies, some of the features and functions of the Application & the Pages may not function properly and some of the transactions and the Services may not be affected as a result.
Price / Refund Policy | All the prices are on our website is in AED. Crisol have the rights to amend the prices at any time. In case of the wrong price listed in our website and a customer placed an order, the following scenario will apply;
If the correct price of the product is lower than the stated price, We charge the lower price to the customer and difference will be returned to the customer.
If the correct price of the product is higher than the stated price, We will reject the order and will notify the customer accordingly. We will refund the money if the customer paid.
Minimum Order value | We have a minimum order value for every order. When you wish to order from our website and prefer to deliver. There is no minimum order value for self-collection and order placed at Crisol.
Order Acceptance / Confirmation | Your receipt of order confirmation does not signify our acceptance of your order. In the event of out of stocks, issues with payments, bellow cost, Crisol reserve the rights to decline your order anytime before delivery. We will notify the customer accordingly and the payment will be refunded to the customer.
Payment | All the payments must be effected in AED. We accept cash/Credit Card (Visa/Master) payment before delivering the goods.
Cancellation | You will not be able to cancel the order once paid. You can call us to change the products before we hand over to the delivery parties.
Delivery | Delivery charges will appear while you place an order. We use our delivery method or a third party to deliver the orders.
Self-collection (Pick-Up) | We allow self-collection at Crisol. Customers can update the collection/delivery location while ordering.
Promotions | All the promotions/offers have their terms and conditions. Management reserve the rights to amend the terms and conditions. All promotional codes, gifts and purchase with purchase options are for one-time usage per customer. All gifts are available on while stocks last basis. Gifts are not applicable with any other promotional codes/promotions/discounts.
This website is Owned & Operated by S Squared Investment LLC